Shipping policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Provincial Delivery (Bulk Shipping)

For our provincial customers who are purchasing in bulky items and are willing to wait for their package to be delivered, we offer shipping via CARGO Logistics with FREIGHT COLLECT option as long as they are around Metro Manila. Freight Collect means that payment of shipping will be pick up of the parcel at their respective branches near customer address.

Most known Cargo Logistics are AP CARGO, Jades Cargo, Sea star Cargo, Solid Shipping, etc.
Better to inquire near your area the possible TRUCKING/Logistics Service that are serviceable in your area when choosing this option.

Standard Leadtime is 4-12 days (subject to delay) depending on the cargo logistics and item.

Local delivery

Flat rate shipping: We offer Php 250 flat rate shipping to Metro Manila Customers.

Deliveries are made from 8:30am to 5:30pm on Mondays to Saturdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup at our physical shop. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 7 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 8:30am-5:30pm on Mondays to Saturdays. Please have your order confirmation email with you when you come.

Refunds, returns, and exchanges

We have a 7-day return policy, which means you have 7days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@khmtools.com.ph If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@khmtools.com.ph.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.